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what other things can i do to get rid of the reddness? Each skin care product is evaluated for irritation, allergy, and stability on anywhere between 60 and 150 volunteers, according to the company's website. Neutrogena declined to disclose the safety assessment methodology and results for the grapefruit cleaner, saying it is "proprietary. According to Popsugar, customer reviews on Neutrogena's website and Consumer Affairs claim that products have caused people to have some pretty scary skin reactions, including swelling, blisters, redness, dryness and burning. According to Neutrogenas website, you are supposed to apply a thin layer of their spot treatment one to three times per day, leaving it on all day and only washing it off at night when you cleanse your face. Nothing worked, in face, it made my skin burn even more intensely. Add in I was using the Neutrogena it burn my face and my eye. It's easy to record your screen and livestream. I used there neutrogena spot proofing smoothing scrub on Thursday evening and my face felt great but when I woke up in the morning my face was swollen, dry and enflamed. I started carrying a damp handkerchief around with me to press against the burns. Benefits. Cocaimopropyl betaine, propylene glycol and benzalkonium chloride, contained in both the scrub and cleanser, are also associated with irritation. Because the face wash is considered a cosmetic, Neutrogena does not have to specifically list their ingredients unlike drugs which makes it difficult to assess from the packaging what may make up the extract, he said. Teen Vogue covers the latest in celebrity news, politics, fashion, beauty, wellness, lifestyle, and entertainment. One person who posted a complaint in March on the scrub cleanser's. If you have any questions, ask your doctor or pharmacist. Contact Leticia Miranda at leticia.miranda@buzzfeed.com. Cathy Goodman July 22, 2020 Please add me, I had to stop using the towelettes because they burned my eyes. I don't know if maybe this is an allergic reaction or what? Neutrogena acne face mask burned my face!? Reply. I just used the Neutrogena acne face mask i olny had it on for 10 minutes and i had to wash it off my face was burning badly! Shipping is free. And while my skin texture was improving the fine lines/wrinkles around my mouth were not. Its been a struggle finding a toner that wont burn my face, so Im glad that neutrogena has something for me. How to use Neutrogena Oil-Free Acne Wash 2 % Topical Cleanser. But people are complaining on the company's Facebook. I have little red bumps all over my face now and it burns. Instantly quench and provide long Foaming face wash. 4. And it feels hot not burning more like im under a lightbulb hot. I couldn't stand to eat or open my mouth because the dried skin would rip apart.". ", "Time will tell whether patients are experiencing an irritant or allergic reaction," he said. Quote; Link to post Share on other sites. Thisgal5 from USA. Neutrogena stood behind the grapefruit facial cleanser's safety in a statement to BuzzFeed News. That combined with the cold is really killing it. Neutrogena's Oil-Free Acne Wash Pink Grapefruit Facial Cleanser, Oil-Free Acne Wash Pink Grapefruit Foaming Scrub. Its red, irritated and flaky. I was amazed. However, many of other negative reviews seem to come from people who have been using the products in question for years, and only recently began experiencing adverse reactions. "People can be allergic to them," he said. (it says to leave it for five but I didn't) after I rinsed it I looked in the mirror to see if i got it all off and I saw red bumps. said another. Reply. Ens began researching the product online and discovered hundreds of complaints from people who say they experienced similar inflammation after using two of Neutrogena's grapefruit products: https://www.consumeraffairs.com/cosmetics/neutrogena.htm, Neutrogena, which is owned by Johnson & Johnson, is. "My face was swollen," the person said. A little bit does go a long way, my face felt clean and not sticky like some face cleansers ive tried before. The doctor prescribed her prednisone, which is used to treat allergic reactions, and eye drops to treat the irritation. Also known as retinol irritation, it's essentially what happens when your face can't tolerate the powerful ingredient and subsequently devolves into a flaky, peeling, red mess. I can't call their customer service because my phone speaker broke earlier and I'm waiting for the replacement in the mail. Neutrogena Hydro Boost Gel-Cream Extra-Dry Skin: The next product in the Neutrogena Hydro Boost line is the Neutrogena Hydro Boost Gel-Cream. hbaplanets via eBay has 2-Pack 1.7oz Neutrogena Hydro Boost Gel Cream (Extra-Dry Skin, Fragrance Free) on sale for $17.49. This one did reduce the severe redness of blemishes and also because it did not tingle or burn my skin. Silverberg, who specializes in chronic inflammatory skin diseases, said that it is difficult to nail down exactly what is causing the irritation without seeing patients in person. Read honest and unbiased product reviews from our users. I used it twice a day (AM and PM) and never noticed any peeling or unusual dryness on my face. I never had a breakouts during my teenager. A quick scan of comments on the brand's Instagram revealed that this person wasn't alone in experiencing a reaction to the drugstore brand's products. Find helpful customer reviews and review ratings for Neutrogena Sheer Zinc Oxide Dry-Touch Mineral Face Sunscreen Lotion with Broad Spectrum SPF 50, Oil-Free, Non-Comedogenic & Non-Greasy Zinc Oxide Facial Sunscreen, Hypoallergenic, 2 fl. Reply. I really hope it doesn't swell overnight, I don't know if it will. This is my video recorded with DU Recorder. I washed it off mow my face is all red! Neutrogena can be a little pricey, but thats because the products are worth it. Her eyes were most affected and that's when she said she realized she had cleaned her face with the cleanser to remove her make up. Im so sad bc my skin was just starting to adjust. All rights reserved. AHHH! Ens began researching the product online and discovered hundreds of complaints from people who say they experienced similar inflammation after using two of Neutrogena's grapefruit products: Neutrogena's Oil-Free Acne Wash Pink Grapefruit Facial Cleanser and the Oil-Free Acne Wash Pink Grapefruit Foaming Scrub. Well tonight I washed my face with the neutrogena to wash my makeup off and my face felt like it was ON FIRE! Instantly quench and provide long I rinsed it after four min. My face still burns but mostly just under my eyes and on the side of them. Ive never had a sunburn on my face before!! Burned my face & had tons of white dots! To revisit this article, select MyAccount, then View saved stories. The night she said she used the face wash she slept for 11 hours, but woke up still tired. madzippy 5 madzippy 5 Member; 5 62 posts; Share; Posted April 1, 2009. First, sorry to hear of your situation. My face throbs for hours after I put something on. The report called out include the brand's Makeup Remover Cleansing Towelettes, Oil-Free Acne Wash, and the Pore Refining Exfoliating Cleanser. ", Last updated on May 10, 2016, at 9:41 a.m. Related: I Tried Zendaya's Skincare Routine and it Did Not Exactly Go as Planned. "Not until the following day, I woke up in middle of night and my whole face was swollen and my eyes were swollen shut," she said. I have ice wrapped in a towel on my face now. Ive used Neutrogena product before (hydroboost to be specific). You might have sensitive skin and it might not be the right brand for you. This was right after applying my sunscreen and makeup and going out for the day. Replace and tighten cap when not in use. Foaming face wash. 4. To revisit this article, visit My Profile, then View saved stories. Reply. I will also not be repurchasing as it dries out your skin and causes it to burn. Especially if you exfoliate and then use their cleanser for example. It's like my skin is flaking off and im seeing the acne start to come back. Leticia Miranda is a retail reporter for BuzzFeed News and is based in New York. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Cond Nast. 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